Do you have retail store locations?

No. NY Fifth Avenue is an online‑based retailer and does not operate physical stores.

Do you offer bulk or wholesale orders?

Yes. Wholesale orders begin at a $250 minimum. You can apply at MajesticEyewear.com with a business licence and tax ID; wholesale pricing appears once your cart reaches $250 after discounts.

Do you have active discount codes or promotions?

Yes. We list current coupons and promotions on our Coupons Page. Check there for the latest offers.

How can I contact customer service?

You can reach us by: Mail: NY Fifth Avenue, 124 Little John Drive, DeSoto, TX 75115; Email: Hello@NYFifthAvenue.com; Phone/Text: +1 214‑995‑8812; Fax: +1 972‑488‑1001. We’re available Mon–Fri, 9:30 AM – 4:30 PM.

What are OTC reading glasses?

Over‑the‑counter (OTC) reading glasses are FDA‑regulated, non‑prescription glasses designed for presbyopia (age‑related near‑vision loss). They have a plus sphere magnification to help focus on close work but no cylinder correction for astigmatism. They don’t require a doctor’s prescription, making them an easy and affordable solution for reading.

What is a Sphere in a glasses prescription?

Sphere (SPH) measures the lens’s power in diopters (D). A positive sphere indicates magnifying lenses for farsightedness or presbyopia. Reading glasses typically use a positive sphere to help you focus on close objects.

What is a Cylinder in a glasses prescription?

Cylinder (CYL) measures the lens power needed to correct astigmatism, an irregularity in the cornea that causes blurred vision. OTC reading glasses do not include cylinder correction; if you have significant astigmatism you should get custom prescription lenses.

Why do OTC reading glasses only have a plus sphere and no cylinder correction?

OTC reading glasses focus on near‑vision magnification and are mass‑produced for affordability. Leaving out cylinder correction simplifies manufacturing and lets the glasses be sold without a prescription. People with significant astigmatism need custom prescription glasses.

What strengths do OTC reading glasses come in?

They are commonly available in magnifications from +1.00 D to +3.50 D, usually in increments of 0.25 D or 0.50 D. Always choose the lowest strength that allows you to read comfortably.

What are bifocal reading glasses?

Bifocal reading glasses have two optical powers. The upper portion is clear or very low power, allowing distance or intermediate vision; the lower segment provides magnification for reading. These OTC lenses are available in standard strengths and a variety of frame styles.

What are progressive reading glasses?

Progressive reading glasses provide a gradual increase in magnification from top to bottom without visible lens lines. They allow distance viewing at the top and stronger reading power at the bottom, making them comfortable for reading, computer work and interacting at different distances.

What’s the difference between reading glasses, magnifying glasses and prescription reading glasses?

Reading glasses provide magnification (usually +0.50 D to +6.00 D) to help focus on close work; they focus your eyes but don’t enlarge objects. Magnifying glasses (loupes) enlarge small objects like insects and details; the level of magnification depends on the lens power and distance. Prescription reading glasses correct your refractive error (myopia, hyperopia, astigmatism) and then add magnification for near vision; these must be prescribed by an eye‑care professional.

Are OTC reading glasses a replacement for a prescription?

No. They are intended for temporary near‑vision tasks and do not replace regular eye exams or customized prescriptions. Annual check‑ups are important to monitor eye health.

Do OTC readers correct astigmatism?

No. OTC reading glasses only provide spherical magnification and cannot correct astigmatism. Prescription lenses are required to correct both sphere and cylinder.

How do I figure out what reading power (strength) I need?

You can use our printable diopter chart to match your reading strength up to +3.25. Hold the chart about 14 inches from your eyes and read the smallest line you can see clearly; the diopter printed on that line is your recommended strength. For powers above +3.25 or if you have vision concerns, consult your eye doctor.

How can I choose frames that suit my face shape?

Selecting the right frame can flatter your features. For a round face, choose angular frames like rectangular, square or cat‑eye shapes and avoid small round frames. For a square face, round or oval frames soften sharp angles; cat‑eye styles add elegance. An oval face is balanced, so most shapes work: rectangular, square, round, oval or cat‑eye. For a heart‑shaped face, choose round, oval, cat‑eye or half‑moon/low‑nose frames; avoid heavy rectangulars. For a diamond face, pick round, oval and cat‑eye frames to broaden the forehead and chin and soften cheekbones. For an oblong/rectangle face, choose square or tall rectangular frames to add width and depth; cat‑eye styles add height and lift.

What is the return policy?

You have 30 days from delivery to return items for a one‑time replacement or refund. Items must be in original condition with all packaging; no restocking fee applies. If you use our prepaid return label, a shipping cost applies. If you ship the item yourself, there is no fee. Customized lenses or custom orders cannot be returned.

Is there a fee for returns?

If you request a prepaid USPS return label, the cost is $5 for 1–2 items plus $3 for each additional item. This cost is deducted from your refund. If you provide your own shipping, there is no return fee.

How do I return an order?

Use our Return Center, request a return through your account, email Hello@NYFifthAvenue.com, text +1 214‑995‑8812, or use live chat. You’ll receive instructions and a return label.

What is the return address?

NY Fifth Avenue, 124 Little John Drive, DeSoto, Texas 75115.

Can international customers return items?

Yes. International customers may return items within 30 days at their own shipping cost. Products must be in original condition with all packaging.

What items cannot be returned?

Customized lenses or any custom orders are non‑returnable and non‑refundable.

What is the refund process?

We credit your original payment method after receiving and inspecting the return. Refunds usually process within 3–4 business days.

Do you offer a warranty?

Yes. We provide a 180‑day warranty covering defects in materials and workmanship. Major scratches or signs of abuse void the warranty, but we can assist with repairs.

What happens if I make excessive returns?

If returns exceed 25 % of your total purchases within 90 days, we may limit or refuse future returns. Accounts showing abuse may be restricted.

Are there exceptions to return label fees?

“Laddering” (ordering a series of incremental strengths of the same style) does not qualify for reduced label costs. Return label fees start at $8 plus $3 per additional item.

What condition must returns be in?

Items must be unused, with original cases and packaging. Missing cases or packaging may result in a restocking fee.

Do you offer express shipping?

Yes! We ship via USPS (Priority Mail & Express Mail), UPS (2nd Day, 3rd Day, Overnight) and DHL (international) for faster delivery.

Do you ship internationally?

Yes. We ship to most countries worldwide via DHL.

Do you offer free shipping?

Yes. We offer free shipping to all 50 states via USPS Ground Advantage on orders of 3 items or more.

How long does it take to ship my order?

Every pair is hand‑embellished and lenses are customized in‑house. We typically process orders in 3–5 business days before shipping.

How can I track my order?

Use our track your order page. You’ll receive a tracking email once your order ships.

What shipping methods do you offer and how long do they take?

USPS Ground Advantage (3–5 business days) is free to all 50 states. USPS Priority Mail (2–3 business days) costs about $9.99. USPS Priority Mail Express (1–2 business days) is priced by weight and destination. UPS offers Ground, 2nd Day Air, and Next Day Air, priced at checkout. International shipping is via DHL, with rates and times varying. Processing and transit may take longer during holidays.

How long will shipping take after my lenses are ready?

Orders ship within 1 business day after lenses are completed. Standard delivery in the U.S. is 3–5 business days (longer during high‑volume periods).

When will I receive tracking info, and what if my tracking says “delivered” but I haven’t received my package?

We send tracking details once your order ships. Tracking updates may take up to 48 hours. If tracking shows “delivered” and you haven’t received it, wait for the full delivery window, then contact your local post office. We’ll file a claim for lost packages if needed.

Can I customize lenses for my reading glasses or sunglasses?

Yes. Any pair of glasses can be customized. Add “Lens Customization” to your order. If ordering multiple pairs, email us at Hello@NYFifthAvenue.com so we know which frame to customize.

What lens customization options are available?

We offer Sun Readers (single‑vision or bifocal, grey or brown tint, +1.00 to +4.00 powers); different strengths for each eye (additional $5); Clear No‑Magnification lenses (+0.00) for fashion wear; Blue Light Blockers (40 %, 60 % or 80 % filtration, with or without magnification); Bifocal Readers (line or line‑free progressive style); Oversized Clear Reading Lenses for bigger frames; Photochromic (Transitions) lenses in grey or brown; and Tinted or Gradient Lenses in grey or brown. If you need a combination not listed, email us for custom options.

Can I order different strengths for each eye?

Yes. We can customize lenses with different magnifications for each eye. There is a $5 fee for different powers.

Do I need a prescription to order customized lenses?

No. For ready‑made readers you can order non‑prescription options (e.g., blue‑light blockers, tinted or clear lenses) without a prescription. Prescription lenses require a valid prescription.

Which lens is best for heavy computer use?

Choose Blue Light Blocker lenses (40 %, 60 % or 80 %) to reduce digital eye strain. For tinted lenses or prescription options, email us for advice.

Which lens is best for outdoor reading?

Sun Readers or Photochromic (Transitions) lenses are ideal for reading outdoors; grey or brown tints reduce glare and protect your eyes.

Which lens should I choose if I drive often?

For frequent driving, we recommend single‑vision or progressive lenses with tinted options (grey or brown) to reduce glare from headlights and sunlight. Progressive lenses allow seamless vision at all distances.

Can I get prescription lenses for my glasses?

Yes. We offer prescription lenses for most frames. Provide your prescription, and we’ll help you select suitable frames.

What types of prescription lenses do you offer?

We provide Single Vision and Progressive/Multi‑Focal lenses. Single Vision lenses start at $40 (CR‑39) and can be upgraded to Polycarbonate, High Index, Blue Blockers, tinted or Photochromic. Progressive lenses start at $120; they include scratch‑resistant and UV coatings, with optional upgrades.

How long does it take to make prescription lenses?

Single Vision lenses take 3–5 business days. Progressive/Multi‑Focal lenses take 7–10 business days.

Do you offer discounts on prescription lenses?

Yes. We offer a 35 % discount on your second pair of prescription lenses when ordering a second pair at the same time.

How do I send my prescription?

Email your prescription to Hello@NYFifthAvenue.com. If your prescription doesn’t include PD (pupillary distance), measure it with the GlassesON app or follow our instructions on YouTube.

How do I calculate the correct strength for prescription reading glasses?

Use the formula: Reader Strength = SPH + ADD. For example, if SPH is +1.25 and ADD is +1.00, your reader strength is +2.25. Cylinder and axis values remain unchanged for prescription lenses.

What happens if my prescription is out of range?

Out‑of‑range prescriptions carry an additional fee and may require 5–7 extra business days. We’ll confirm the cost before processing.

How do I know if my frame can fit progressive lenses?

Progressive lenses require a minimum frame height of 28 mm. If you’re unsure, email us the frame name before ordering.

What are Progressive Readers and Line Bifocals?

Progressive Readers provide no‑line lenses with distance vision at the top and reading vision at the bottom. Line Bifocals (FT28) have a visible line separating the reading segment at the bottom from the clear top.

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