Terms of Use

Last updated: November 12, 2026

These Terms of Use govern the NY Fifth Avenue website at nyfifthavenue.com and purchases made directly through our online store.

The website is operated by Valor Trade Inc., doing business as NY Fifth Avenue (“NY Fifth Avenue,” “we,” “us,” or “our”). Our store is hosted on Shopify, which provides the e-commerce platform we use to sell our products.

Please read these Terms before placing an order. By placing an order or accepting these Terms through our website, you agree to the provisions applicable to your transaction.

Nothing in these Terms limits any consumer right, warranty, or remedy that cannot lawfully be excluded or restricted.

1. Eligibility and Customer Accounts

You must be at least 18 years old and legally able to enter into a purchase agreement to place an order through our website. If you act on behalf of a business or another person, you must have authority to do so.

Provide accurate and current information when placing an order, creating an account, or contacting us. Keep your account access details confidential, and notify us promptly if you suspect unauthorized use.

You are responsible for reviewing your contact information, delivery address, selected products, lens options, and customization instructions before submitting an order.

Contact us as soon as possible if information needs correction. Changes may not be possible after customization, order processing, or shipment has begun, subject to applicable law.

2. Products and Product Information

We sell reading glasses, sunglasses, accessories, and selected lens-customization products and services. Individual product descriptions identify the available frame styles, colors, measurements, lens types, and strengths.

We make reasonable efforts to present accurate descriptions, photographs, measurements, pricing, and availability. Screen settings and lighting may affect how colors appear. Hand embellishment may produce minor variations between individual items.

These variations do not excuse a product that is defective, incorrectly supplied, or materially different from its description.

Please review frame measurements and lens options carefully before ordering. General product information and shopping assistance do not replace advice from a qualified eye-care professional.

3. Prescription Lenses and Custom Orders

When requesting prescription or custom lenses, provide the prescription, pupillary distance, measurements, and other instructions requested for your order.

We may contact you for clarification before preparing your lenses. Production may be delayed until we receive the information needed to complete the requested customization.

Please use the submission method we specify and provide only information relevant to your order. Avoid submitting prescriptions or private medical information through public reviews or general shopping-assistant conversations.

Review the specifications you provide carefully. If you discover an error, contact us promptly. Changes or cancellations may not be possible once custom work has begun, subject to applicable law.

Custom-order return restrictions are explained in Section 6. Those restrictions do not eliminate remedies for defects, incorrect fulfillment, or other matters protected by law.

Our Privacy Policy explains how prescription and customization information is handled.

4. Orders, Prices, and Payments

Prices are shown in the currency displayed on the website or at checkout. Review the products, selected options, currency, shipping charges, taxes, and other applicable charges before paying.

An automated order acknowledgment confirms receipt of your order. We may need to verify payment, availability, delivery information, or customization instructions before fulfillment.

Where permitted by law, we may decline, limit, or cancel an order for a legitimate reason, including:

• Unavailable merchandise.

• An unresolved pricing or product-description error.

• Payment failure or suspected fraud.

• Incomplete or conflicting customization instructions.

• A legal restriction affecting the transaction or delivery destination.

If we cancel an item for which payment has been collected, we will notify you and promptly refund the amount paid for that item, together with any other amount required by law.

If we discover a material pricing or description error before fulfillment, we may contact you for instructions or cancel and refund the affected item. You are not required to accept a higher price, and we will not charge an increased amount without your authorization.

You confirm that you are authorized to use the payment method supplied. Separate payment, financing, or accelerated-checkout services may also be governed by the provider’s terms.

Promotions and discount codes are subject to the conditions displayed with the offer. Changes to future prices or promotions do not change the agreed price of an existing order.

5. Processing, Shipping, and Delivery

Our usual processing time is 3–5 business days before shipment, unless a different timeframe is stated for the item or agreed for your order. Processing time and carrier transit time are separate.

Custom lens orders may require additional processing time, which will be communicated where applicable.

We currently offer free standard shipping to all 50 U.S. states and Puerto Rico without a minimum purchase. Shipping upgrades, international availability, and applicable charges are displayed at checkout.

Please review our Shipping and Delivery Policy for additional information.

Delivery estimates are estimates unless expressly stated otherwise. If we cannot ship within the promised timeframe, we will provide any required delay notice, revised shipment information, cancellation option, or refund.

Contact us promptly if a shipment is missing, arrives damaged, contains an incorrect item, or has another delivery problem. We may request photographs, packaging information, or other reasonable details to investigate and assist with a carrier claim.

Nothing in these Terms removes rights to a remedy for delivery problems under applicable law.

For international orders, duties, taxes, shipping arrangements, and any merchant-of-record terms depend on the destination and checkout service used. Review the information presented at checkout. Where another entity is identified as the merchant of record, its applicable transaction terms also apply.

6. Returns, Exchanges, and Refunds

Eligible items may be returned for a refund or one-time replacement within 30 days of receipt, subject to our 30-Day Return Policy.

The Return Policy explains eligibility, item condition, packaging requirements, return procedures, label charges, and disclosed exceptions. Please contact us or use the return process on our website before sending an item back.

Our standard prepaid U.S. return-label charge is $5 for 1–2 items, plus $3 for each additional item. The applicable charge is deducted from the refund. Different charges for sequential-strength purchases and other specifically disclosed situations are described in the Return Policy.

International customers are responsible for ordinary return shipping unless applicable law or the reason for the return requires otherwise.

Custom lenses and custom orders are generally nonrefundable for a change of mind. This restriction does not remove remedies for defective, damaged, misdescribed, or incorrectly supplied products, or any cancellation or refund right required by law.

Refunds are normally issued to the original payment method. Your financial institution may require additional time to post the credit.

The Return Policy in effect when you place your order applies to that purchase, subject to mandatory consumer protections.

7. Product Warranty

Our products carry a 180-day limited product warranty covering defects in materials and workmanship, subject to our published Warranty Policy.

We may repair or replace an eligible product. Our Return Policy provides for one replacement per pair for qualifying defects.

Major scratches, abuse, and damage caused by misuse are excluded from this voluntary warranty to the extent described in the Warranty Policy and permitted by law.

Contact us with your order details and a description of the problem so we can explain the next steps.

The product warranty is separate from our change-of-mind return policy. Neither the warranty nor these Terms excludes statutory rights or remedies that must remain available under applicable law.

Any disclaimer concerning website availability or informational content does not cancel our written product warranty.

8. Reviews and Publicly Submitted Content

We welcome honest reviews, including negative reviews, about your experience with our products and customer service.

Nothing in these Terms prevents you from sharing an honest opinion or exercising a legally protected right to review our business.

You retain ownership of reviews, photographs, and other content you submit for public display. You grant us a nonexclusive, royalty-free license to host, display, reproduce, and technically format that content for presenting customer feedback through our store and associated review displays.

We will not edit a review in a way that changes its meaning. Additional permission will be requested for uses that require it.

You must have the right to submit the content. Do not include another person’s private information or content that unlawfully infringes their rights.

We may remove content that is unlawful, threatening, abusive, infringing, unrelated to the products or services being reviewed, or clearly false or misleading. A negative opinion alone is not grounds for removal.

This public-content license does not apply to private customer-service communications, payment information, prescriptions, or other private order details.

9. Acceptable Use

You may use our website for lawful browsing, shopping, and customer-service purposes.

You must not:

• Commit fraud, impersonate another person, or provide information you know is materially false.

• Access another person’s account or restricted systems without authorization.

• Upload malicious code or interfere with website security or operation.

• Unlawfully collect or misuse personal information.

• Use automated tools to bypass security, disrupt service, or obtain information you are not authorized to access.

• Harass, threaten, or unlawfully abuse customers, employees, or service providers.

• Use our website or content in a manner that violates applicable law or another person’s rights.

We may restrict access where reasonably necessary to address fraud, security threats, unlawful activity, or a material breach of these Terms.

An account restriction does not eliminate our obligations concerning valid paid orders, refunds, warranty claims, or privacy rights.

10. Intellectual Property

Our branding, original product photographs, website text, designs, logos, and other protected materials belong to us or their respective owners.

Except as permitted by law or with appropriate permission, you may not reproduce, distribute, modify, or commercially exploit those materials.

You may browse the website and save or print information for your personal shopping use.

If you believe material on our website infringes your intellectual property rights, contact hello@nyfifthavenue.com with your contact information, a description of the claimed rights, and enough information for us to identify the material.

11. Shopify, Privacy, and Communications

Our store is hosted on Shopify. Shopify processes information associated with website visits, purchases, and related services.

Where Shopify Network Intelligence or other enhanced features are enabled, those services may use information from interactions with our store, other merchants, and Shopify for purposes such as personalization, security, measurement, and advertising. Shopify and other providers may process information in other countries.

Our Privacy Policy and Cookies Policy explain these practices and your choices. Shopify’s processing is also described in its Consumer Privacy Policy.

Providing information for an order does not automatically authorize unrelated marketing. Marketing is subject to applicable consent requirements and your preferences.

We may send service communications needed to process an order, provide shipping updates, answer an inquiry, or address a return or warranty claim. Unsubscribing from marketing does not prevent necessary service communications.

Any consent required by law for particular data processing or electronic delivery of legally required notices will be requested separately.

12. Third-Party Services

Our website may contain links to other websites or provide access to payment, review, shipping, or other third-party services.

Those providers may have their own terms and privacy policies. Review the applicable information before using a separate service.

The involvement of a third-party provider does not remove obligations we owe you under applicable law.

13. Website Availability and Responsibility

We work to keep the website accurate and available, but interruptions, technical errors, and outdated information can occur. We may maintain, update, or temporarily suspend website features.

We do not guarantee uninterrupted or error-free website access.

This website-availability provision does not disclaim our product warranties or remove responsibility for accepted orders, payments, refunds, or legally required remedies.

To the extent permitted by law, we are not responsible for indirect business losses arising solely from a website interruption.

Nothing in these Terms excludes liability for fraud, intentional misconduct, or any other liability that cannot lawfully be excluded or restricted.

14. Resolving Concerns and Disputes

Please contact us if there is a problem with your order or our service so we have an opportunity to help.

Contacting us is not a condition that prevents you from exercising legal rights, seeking urgent relief, or meeting a filing deadline.

These Terms are governed by Texas law, subject to mandatory consumer protections that apply to you.

Either party may bring a claim in a court with jurisdiction, including a small-claims court where the claim qualifies. Applicable law determines the available remedies and filing deadlines.

These Terms do not require mandatory arbitration or require you to waive a right to a jury trial or participation in a class action. Any separate agreement to use mediation or arbitration must be made voluntarily and consistently with applicable law.

Nothing in these Terms removes a mandatory right to bring a claim in a particular jurisdiction.

15. Changes to These Terms

We may update these Terms by posting a revised version and changing the “Last updated” date. Additional notice or agreement will be provided or requested where required by law.

The terms applicable when you place an order continue to govern that order unless a change is required by law or separately agreed with you.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion does not waive the right to enforce it later.

If these Terms or another website policy conflict with a mandatory consumer right, that right prevails.

16. Contact Us

Valor Trade Inc
DBA NY Fifth Avenue
124 Little John Dr
DeSoto, TX 75115
United States

Email: hello@nyfifthavenue.com
Phone/Text: +1 (214) 995-8812
Website: nyfifthavenue.com