Real help for your next favorite pair
How can we help?
Questions about a frame, your order or lens options? Choose a quick link below, email or call us, or send a message using the form at the bottom of this page.
Find the right next step
Where is my order?
Find the tracking and order-status options for your purchase.
Track your order
Returns & warranty
Review the process before sending an item back.
Lens customization & RX
Explore the choices and tell us which frame and lens options interest you.
Explore lens options
Studio & office details
NY Fifth Avenue
124 Little John Dr
DeSoto, TX 75115
Fax: +1 972-488-1001
For returns, please follow the Return Center instructions before mailing your item.
Send us a message
For order help, include your order number and a short description. For product questions, include the frame name or product link.
Please do not include payment-card details or prescription/medical information in this general contact form. Ask us how to provide any information needed for your request.
